Support

At Free Spinza Casino, help is only a click or message away. Our support team is friendly, knowledgeable, and trained to resolve account, transaction, and gameplay questions quickly. If you have a question about deposits, withdrawals, bonus codes, or a game, reach out and we’ll walk you through the steps.

Easy ways to contact us

Live chat: Access live chat from the bottom-right corner of the site for instant help. This is the fastest option for account or gameplay issues and is staffed around the clock.
Email: For documents, detailed account requests, or follow-ups, email support@freespinza.com . Send screenshots or transaction IDs to speed up processing.
Phone and VIP support: VIP members in the Spinza VIP Club have access to a dedicated account manager who can be reached by phone or email for priority handling of complex issues.
FAQ and Help Center: Our FAQ covers common topics like deposits, withdrawals, verification, bonus terms, and troubleshooting. It’s a great first stop if you need a quick answer.

If you’d like an overview of the casino, visit our Free Spinza Casino review for more on bonuses, games, and features.

What we can help you with

Our team handles everything related to your account and play experience, including verification and identity checks, deposit and payout queries, bonus redemptions and wagering clarifications, and technical issues with games or the mobile site. We support deposits and withdrawals via CASHlib, Flexepin, MasterCard, Mifinity, Neosurf, Neteller, PaySafeCard, Skrill, and Visa, and operate in USD and EUR. If you’re having trouble with a specific game, like Forest of Wonders Slots, check its page or ask our team for guidance.

Typical response times — what to expect

Live chat: Immediate response, usually within a few minutes for straightforward issues.
Email: We typically respond within 12–24 hours, and no later than 48 hours for most inquiries.
VIP phone/email: Priority responses, often within the same business day or sooner.
FAQ/Help Center: Instant access to answers for common questions.

Including screenshots, transaction IDs, and your account email in your message will help us resolve things faster.

How we handle sensitive issues

We treat account security and financial queries with the highest priority. All verification requests and payout reviews follow strict procedures to protect your funds. If you need to set deposit limits, time-outs, or self-exclusion, support will guide you through the process and explain responsible gambling tools available on your account.

Personal, approachable support

You won’t be bounced around automated menus — our agents aim to be clear and helpful, explaining next steps in plain language and keeping you updated until an issue is resolved. Whether it’s a bonus code like "WELCOME200" or a payout question, contact us and we’ll get it sorted.

If you don’t see an answer right away, try the FAQ, start a live chat, or email support@freespinza.com. We’re here to help you play safely and enjoyably.